Privacy Policy

1. About this Notice

This Privacy and Cookie Notice explains how Rika24, owned and operated by RikaEvent Ltd, collects and processes your personal data when you use our website, mobile applications, and related services.

We use your personal data to:

• Process orders and service requests
• Deliver products and services
• Process payments and communicate with you about your orders, services, and promotions
• Maintain and update our user database and accounts
• Provide personalized and relevant user experiences
• Prevent fraud, misuse, and security risks

2. The Data We Collect About You

We collect personal data in order to provide and continuously improve our services. This may include:

a) Information you provide to us:

• Full name
• Email address
• Phone number
• Delivery or service address
• Payment information
• User profile information

b) Information about your use of Rika24:

• Search history
• Product and service views
• Orders and bookings
• Downloads and interactions

c) Information from third parties:

We may receive data from logistics partners, payment service providers, sellers, service providers, and advertising partners.

3. Cookies and How We Use Them

Cookies are small files stored on your device that help us improve your experience. We use cookies to:

• Recognize users and analyze platform usage
• Save user preferences (language, saved items, cart, etc.)
• Personalize content and promotions
• Improve platform performance

Third-party partners such as analytics providers, social media platforms, and advertising services may also place cookies on our platform. You can control or disable cookies through your browser settings.

4. How We Share Your Personal Data

We may share your personal data with trusted third parties for:

a) Product and service delivery

To enable sellers, service providers, and logistics partners to fulfill your orders.

b) Third-party service providers

Including payment processors, customer support tools, analytics services, and marketing partners.

c) Business operations

In case of business restructuring, merger, or acquisition.

d) Legal and security reasons

To comply with laws, prevent fraud, and protect user rights.

All third parties are required to:

• Use your data only for specified purposes
• Follow our instructions
• Comply with data protection laws

5. International Transfers

Your data may be transferred and processed outside Rwanda when necessary. In such cases, Rika24 ensures that appropriate safeguards are in place to protect your personal information in line with applicable laws.

6. Data Security

We apply technical and organizational security measures to protect your personal data from:

• Unauthorized access
• Loss or misuse
• Disclosure or alteration

Access to your data is limited to authorized staff and partners under confidentiality obligations. In case of a data breach, we will notify affected users and relevant authorities as required by law.

7. Your Legal Rights

You have the right to:

• Access your personal data
• Correct or update your information
• Request deletion of your data
• Object to data processing
• Unsubscribe from marketing communications

Please ensure your personal data is accurate and updated.

8. Manage Your Account

Through your account settings, you can view, edit, or delete:

• Name and password
• User ID
• Email address
• Phone number
• Physical address
• Payment methods
• Profile information and uploaded content